Daily Deal, Closeout Items and any item discounted by 40% or more from regular price are non-refundable items and all sales are final in these cases. All items purchased during a “Buy 2 get 1 free” or any of these types of promotions are non-refundable.

Return Policy Procedure
If you do not love the item that you bought from us, don't worry, we have a 30-day satisfaction guarantee.

To start a return, click here.

Requirements for Returns

• The products must be submitted online for return request within 30 days of Agacio shipping the items to you. From the moment you receive an approval on your return request, you have 30 days to have the merchandise arrive at our warehouse.
• All products must be received:
• New (never worn or washed).
• Clean and without any odors or markings.
• In original packaging and with all tags attached.

We inspect all items received and they must meet our standards of acceptability as per the conditions outlined above. Credits or charges due will be issued to the original credit card used for the purchase. Upon receipt, our goal is to process your request within 7-10 business days. Please keep in mind that customer takes full liability for all postal charges and returns shipment costs.

How to Return Goods
Follow all steps above in the “Returns Policy Procedure” to properly request return approval.

Important Notes About Returning Underwear Products

• Please make sure all tags and packaging are intact, and that items are packaged to protect their shape.
• When you buy items from us, you appreciate that they always arrive in brand new condition. Because of this, we must require that all returned merchandise that you purchase and try on is worn over your own clean underwear. All returned underwear and other items with a crotch are closely examined and tested: we never put previously worn items back into our inventory. If an item doesn't pass our inspection, we cannot accept it as a return.
• We suggest you do not wear cologne or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
• We are committed to selling only brand-new, pristine items. So, for the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.
• Because we approve a return request, does not mean that we will refund the payment. A return request approval means that we will accept the product(s) in question to be sent to us. Ultimately, the return will be accepted or refused after we have inspected the merchandise.

Special Notes

• Late Returns - If more than 30 days have passed since your package was shipped to you and you have not applied for a return, then we cannot accept the return. Also, if you applied for a return request and we have approved the request, you have 30 more days to get the item to our warehouse. Failure to return the item(s) to us within 30 days of the return request approval will cause the return to not be accepted. We reserve the right to accept or refuse a return after the expiration dates have passed. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.

• Final Sale Items - Items that are purchased through a buy a certain amount and get a free piece or any similar promotion are not eligible for a refund; an example of this would include a promotion that offers, “Buy 2 Get 1 Free”. Items that are on sale by 40% or more from the regular price are not eligible for a refund.

• Excessive returns, as determined by Agacio management, will not be accepted. If Agacio feels that our liberal return policy is being taken advantage of, we will no longer accept returns from that customer.

If you have any questions, please contact us.